1978-1982
United States Air Force
Telephony Systems Specialist
Lackland AFB (Basic) → Sheppard AFB (Technical Training on Electromechanical Telephone Switching Equipment) → Elmendorf AFB (First Duty Assignment) → Hill AFB. Where systematic troubleshooting methodology was forged under pressure. No room for guesswork when national security depends on your systems.
🎖️ Honor Graduate — Telephone Switching Equipment Repair
🏛️ Supported White House Communications Team for President Carter's Historic Trips to China
📡 Cold War long-line communications systems
🔄 Exited military following Bell System divestiture to enter the private sector
1982-1983
Service Manager
National Business Communications
Led 7 technicians serving 1,000+ customers. Built the foundation for scalable technical leadership. Honed expertise in lightning strike damage assessment and developed sound grounding and protection techniques that became critical to infrastructure reliability.
1984-1990
Owner & Founder
Advanced Telecommunications Inc
First entrepreneurial venture. Learned that great technology means nothing without great methodology.
1990-2003
Owner & Founder
Teledata Concepts
Partnered with telecommunications legend Frank Lusko, who views Mark as a mentor and successfully transitioned into the data industry. Together, they built a powerhouse that served numerous national accounts and earned recognition as one of Mitel and Toshiba's top dealers.
🚀 Among the first voice companies to pioneer the crossover to data networking
🏗️ Pioneered building data rooms for telco equipment and professional racking systems in customer facilities
🏆 Recognized as Top Mitel & Toshiba Dealer
⚡ Pioneered twisted pair technology and advanced wiring methodologies
🏢 Developed installation techniques and best practices for large enterprise customers and national accounts
13 years building complex enterprise solutions. Every impossible problem became a new Krugerism.
2004-2006
Partner
It's About Service.com
Partnered with Amando Camejo to transform a data-only company into a comprehensive data and voice solutions provider. Applied voice expertise to expand service offerings and customer base.
2007-2017
Founder & CTO
Converged Solutions and Services (CSS)
Florida's leading telecommunications entrepreneur. Where voice, data, and cloud expertise converged into mastery.
🌟 One of Mitel's First UCaaS Resellers - Mitel Service Provider Program
2018-Present
Director of Mitel Cloud Operations
IPC Technologies
Leading tenured Mitel engineers. Built the Mitel MiVoice Business division from ground zero on the engineering side - IPC was a ShoreTel partner with no MiVoice Business presence. Designed solutions that earned IPC the 2023 Growth Partner of the Year award.
🏆 Built Mitel MiVoice Business Division from Ground Zero
⭐ Top Engineering Team Performer - Special Recognition Honors
🥇 Key contributor to IPC earning 2023 Mitel Growth Partner of the Year